Privacy Policy
At Quatro Casino, we are committed to maintaining the highest standards of privacy and data protection for our users. We recognize the importance of safeguarding your personal and financial information and are fully compliant with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website or services. By accessing or registering with https://quatros.ca/, you consent to the practices described below.
1. Who We Are
Quatro Casino is a trusted online gaming platform designed specifically for Canadian players. We operate under the legal entity:
Quatro Gaming Inc.
145 Wellington Street West, Suite 1200
Toronto, ON M5J 1H8, Canada
Phone: +1 (416) 555-2672
Email: [email protected]
Website: https://quatros.ca/
Our mission is to provide a safe, enjoyable, and transparent gaming environment that respects your privacy at every level.
2. Information We Collect
We collect the following types of information to provide you with a secure and customized user experience:
a. Personal Information
Full name
Date of birth
Residential and billing address
Email address
Telephone number
Identification documents (e.g., driver’s licence, passport)
Payment information (e.g., credit/debit card, e-wallets, Interac details)
b. Technical and Usage Data
IP address and geolocation
Device type and operating system
Browser type and language
Log files and user session activity
Referral URLs and clickstream data
c. Financial & Gaming Data
Transaction records (deposits, withdrawals, bonuses)
Game history and betting activity
Account status and loyalty program participation
3. How We Use Your Information
Your data is used strictly to support the functionality and legality of your gaming experience. Uses include:
Verifying your identity and age (18+)
Processing financial transactions securely
Enforcing our Terms and Conditions and compliance with regulatory obligations (e.g., anti-money laundering)
Communicating important account updates or promotions (if opted-in)
Improving site usability, performance, and customer support
Detecting suspicious activity, fraud, or unauthorized access
We also use aggregated, anonymized data to better understand user behaviour and optimize our platform without identifying individual users.
4. Legal Basis for Data Collection
We process your data under several lawful bases, including:
Contractual necessity: For account creation, financial transactions, and access to games
Legal compliance: To meet regulatory and licensing obligations
Legitimate interests: For fraud prevention and customer service improvement
Consent: For marketing and promotional communications (you can withdraw consent at any time)
5. Marketing Communications
With your explicit consent, we may send you promotional emails, SMS, or push notifications about new games, bonuses, and exclusive offers. You can manage your communication preferences through your account settings or by contacting [email protected].
We never share your information with third-party marketers.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking tools to:
Remember your preferences and login information
Analyze traffic patterns and website performance
Deliver customized content and offers
You can manage or disable cookies through your browser settings, although this may affect your user experience.
7. Data Sharing and Disclosure
We do not sell, lease, or trade your personal information. However, your data may be shared under the following circumstances:
Service Providers: Payment processors, software developers, analytics providers
Regulatory Authorities: For compliance with gambling regulations, audits, and legal investigations
Security Partners: For risk assessment and fraud prevention
All third parties are contractually obligated to maintain the confidentiality and security of your data.
8. Data Retention
Your personal data is retained only for as long as necessary to:
Fulfil the purposes outlined in this policy
Meet legal, accounting, and regulatory requirements
Resolve disputes and enforce agreements
Once the retention period ends, data is securely deleted or anonymized.
9. Your Rights and Choices
As a user located in Canada, you have the right to:
Request access to the personal data we hold about you
Correct or update inaccurate information
Withdraw consent to data processing (subject to regulatory exceptions)
Request erasure of your personal information when legally permitted
File a complaint with the Office of the Privacy Commissioner of Canada
To exercise your rights, contact our Privacy Officer at [email protected].
10. Data Security
We use industry-standard technical and organizational security measures to protect your data, including:
256-bit SSL encryption
Firewall and intrusion detection systems
Two-factor authentication for sensitive account changes
Regular third-party security audits
Despite our best efforts, no system can be 100% secure. Users are also responsible for keeping their account information confidential.
11. International Data Transfers
Some of our service providers may be located outside of Canada. When this occurs, we ensure your data is transferred and stored securely in accordance with Canadian privacy law and applicable international regulations.
12. Third-Party Links
Our website may include links to third-party services for additional functionality (e.g., payment gateways, game studios). Please be aware that we are not responsible for their privacy practices. Review their policies before submitting personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect new legal requirements or changes to our business. When updates are made, we will post the revised version on our official website with an updated “Effective Date.” Material changes may also be communicated via email or account notification.